Frequently Asked Questions

Shipping & Delivery

 

 

Ordering

 

 

Returns

 

 

Payment

 

 

Account and Login

 

 

Shipping

 

 

How much is the shipping cost?

 

The shipping costs will vary depending on the service you choose for delivery and the destination.

  • We offer $9.90 standard delivery Australia Wide with no minimum amount. (* Exclude furniture and bulky items)
  • The cost of delivery for your item(s) can be calculated from the shopping cart page by entering your post code in the delivery cost calculator.

 

 

Can I pick up my order from your warehouse?

 

Yes, you can order online and pick up from our Seven Hills warehouse. To do this, please select "Warehouse Pickup" shipping option during checkout process.

 

 

How long will it take to receive my order?

 

We usually despatch your order in 1-2 business days after placing an order. If the goods are in stock the following estimated delivery times are an estimation:

 

  • Sydney Metropolitan – approximately 2-4 business days
  • Melbourne Metropolitan – approximately 3-5 business days
  • Brisbane Metropolitan – approximately 3-5 business days
  • Adelaide Metropolitan - approximately 5-7 business days
  • Perth Metropolitan - approximately 7-10 business days
  • Other areas - please follow the below instructions

 

The estimated delivery times can be calculated from the shopping cart page by entering your post code in the delivery cost calculator.

 

 

Do you offer express delivery?

 

Yes, express delivery is available on selected items. The cost of delivery for your item(s) can be calculated from the shopping cart page by entering your post code in the delivery cost calculator.

 

 

Do you ship to overseas?

 

No, we do not ship to overseas at the moment.

 

 

I live outside of Australia, can I order a gift for someone in Australia?

 

Absolutely! Choose the right gift to be sent directly the recipient. We will take your details for billing purposes and a separate shipping address for your gift recipient. We will not include any price information in the parcel.

 

 

How do I change the delivery address after I have ordered?

 

Please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.

 

Ordering

 

 

How to place an order?

 

There are two stages in placing an order:

 

  1. Stage 1:
    When you find items you would like to order then click on the "Add to Cart" button for the item.
  2. Stage 2:
    When you are done putting items into your shopping cart click on the "Proceed to Checkout" button in the "Shopping Cart" page. The website will then lead you securely through the process of providing delivery and payment details.
    Checkout Procedures:
    • Billing/Shipping Information - Enter your billing and shipping information
    • Select a Shipping Method - Select the shipping method you preferred
    • Select a Payment Method - Select the payment method you preferred
    • Review Your Order
    • Click "ORDER NOW" to submit your order

 

 

I placed an order but have heard nothing from you. What do i do?

 

  • We will email you an order confirmation to the email address you supplied when you placed the order with us.
  • Be sure to check your junk or spam filters on your email inbox. Many small domains filter our emails.
  • If you still could not locate the email in your inbox. Please contact us.

 

 

Do you offer a gift wrapping?

 

No, we do not offer gift wrapping at the moment.

 

 

How do I use a promotional code?

 

On the shopping cart page, enter your promotion code in the box marked "Promotion Code" and click the "Apply Coupon" button.

 

 

Can I order over the phone?

 

Yes, you may place an order over the phone. Please have the item code(s) ready before you call. However, we recommend that you use our website to ensure that you have the correct items selected & shipping details.

 

 

Can I cancel or change my order?

 

You can request order changes and cancellations by contacting us. In our commitment to process all orders quickly, we may not always be able to change or cancel an order. Once your order has been despatched, we are unable to make any changes.

 

Returns

 

 

I want to return my purchase. What do I do?

 

If you are not 100% satisfied with your purchase from CosyNest Interiors, you can return your item(s) for a refund. See 30 Day Easy Returns Policy.

 

 

I need to return a gift that was sent to me. What do I do?

 

You can return your item(s) for a Merchandise Credit. See 30 Day Easy Returns Policy.

 

Payment

 

 

What forms of payment are accepted?

 

We accept PayPal, Credit Card and Direct Bank Deposit (Direct Bank Deposit valid for Australian Customers Only).

 

 

Do the prices include GST?

 

Yes, all prices on our website are GST inclusive.

 

 

Do you take American Express Cards?

 

No, we do not accept American Express at the moment.

 

Account and Login

 

 

I have placed an order with CosyNest Interiors before, but I cannot sign in using my email?

 

  • You may have previously placed an order as a GUEST (without sign up as a member).
  • Subscribe to our newsletter doesn't sign you up as a member.
  • If you believe there is a website problem, please contact us.

 

 

I requested a new password reset, but it isn't arriving in my email inbox.

 

  • Be sure to check your junk or spam filters on your email inbox. Many small domains filter our emails.
  • If you still could not locate the reset email in your inbox. Please contact us.